Holland House Hotel Cardiff By Sunday

Terrible value. Pool costs £10 to use. Paint peeling off everywhere. Steam room mouldy. Bedroom didn’t have working aircon. Single G&T £8:50 - served without a slice of lemon. Room was £100 a night. What the hell is this place.

We stayed here as part of a wowcher deal, which included breakfast and late checkout. It was super easy to book online and worth every penny. We visited 2/7/25 - 4/7/25 which was a notably busy time as there were several high profile bands playing on various nights that week. The hotel was spacious and relatively quiet, the staff friendly and helped out in any way they could. It was a very hot week and each room had an extra portable air con unit and fan in. I heard some complaining about the air con being broken, I don't think ours was it just wasn't the most powerful and having the extra fan already they was fab. The rooms were huge! Queen bed, separate area with sofa, bath and separate shower, floor to ceiling glass windows with curtains. Everything was beautiful, and the bed was very comfy. Room service was great, the food lovely. Only thing I'd say is different at this hotel than others is that they request payment on delivering your room service, rather than adding to your room bill. This may only be wowcher bookings though, can't be sure. The only issue we had was at breakfast each morning the lady at the entrance didn't have our room down for breakfast and had to call down and check. It only took a minute to clear up each time so no big problem. The food was nice, good selection and amounts available. Oh and the fridge in our room didn't work. I imagine if I had raised it they would have had a solution but I wasn't fussed. Didn't use the pool or spa as I wasn't keen on paying extra for the pool access and I probably would have booked s spa treatment if there was an option to book online with the hotels advertised 20% off for guests of the hotel. Parking is pricey but its secure, underground and in a city so wouldn't expect much else. I would say though that you should consider a possible back up place to park as there are only a small number of spaces for such a large hotel. Some said 3 of the 4 lifts were broken around the time we stayed but we used 3 of the 4 without issue. Checkout was easy as there's just a box to put your room key in before you leave. It really was a lovely stay and I could have stayed much longer.

We were very dubious about staying here after reading the recent reviews about no air con as we were staying on one of the hottest days of the year! When we arrived we checked in and was dealt with by a lovely friendly gentleman. We went to our rooms and much to our delight it was extremely spacious, clean and air con working perfectly. I'm not sure if we were lucky and had a room with working air con or if it is now up and running! Such a comfortable stay and whilst we were there we booked the hotel again for our next visit to Cardiff in December. The bar is such a lovely area for a relaxing chilled out drink. Can't wait to come back!